Effective Date: December, 2024
At Onyx Limo Service Chicago, we understand that plans can change. This Cancellation & Refund Policy outlines the terms for modifying or canceling your reservation.
1. Cancellation Policy
- Cancellations made 24 hours or more before the scheduled pickup time are eligible for a full refund
- Cancellations made less than 24 hours before pickup may be subject to a cancellation fee
- Same-day cancellations may be charged up to 100% of the booking total
2. No-Show Policy
A reservation will be considered a no-show if:
- The passenger does not arrive at the scheduled pickup location
- The passenger cannot be reached after multiple contact attempts
- The passenger fails to show within the allowed waiting time
No-shows will be charged the full amount of the reservation
3. Refund Policy
- Approved refunds will be issued to the original payment method
- Refunds are typically processed within 5–10 business days
- Transaction or processing fees (if applicable) may be non-refundable
4. Booking Changes
- Changes to reservations (time, location, vehicle type) must be requested at least 24 hours in advance
- Last-minute changes are subject to availability and may result in additional charges
5. Special Events & Peak Dates
- Reservations for holidays, proms, weddings, and major events may require longer cancellation notice (48–72 hours)
- These bookings may be non-refundable or subject to stricter policies
6. Delays & Service Interruptions
- We are not responsible for delays caused by traffic, weather, or circumstances beyond our control
- Refunds will not be issued for delays due to these external factors
7. Company Cancellations
In rare cases where Onyx Limo Service must cancel a reservation:
- You will receive a full refund
- We may offer an alternative vehicle or service if available
8. Contact Us
For cancellations or changes, please contact us as soon as possible:
Onyx Limo Service Chicago
Website: https://onyxlimoservice.co/
Phone: (224) 348-5035
Email: info@onyxlimoservice.co