Effective Date: December, 2024
By booking with Onyx Limo Service Chicago, you agree to the following Service Agreement & Booking Policy. These terms are designed to ensure a smooth, professional, and reliable experience for all clients.
1. Booking Requirements
- All reservations must be made in advance and confirmed by our team
- A valid credit or debit card is required to secure all bookings
- Pricing is based on vehicle type, service duration, distance, and demand
2. Hourly Minimums
- Certain services require a minimum number of hours depending on the vehicle and date
- Special events such as weddings, proms, and weekends may require higher minimums
- Unused time is non-refundable
3. Overtime & Additional Charges
- Any service exceeding the scheduled time will be billed as overtime
- Overtime rates may be charged in hourly increments
- Additional charges may apply for:
- Extra stops
- Route changes
- Waiting time beyond the included grace period
4. Waiting Time Policy
- A complimentary grace period may be provided depending on the service type
- Additional waiting time will be billed accordingly
- For airport pickups, wait time may vary based on flight tracking and arrival conditions
5. Vehicle Use & Conduct
To maintain a high standard of service:
- No smoking or illegal substances are allowed in any vehicle
- Excessive mess, spills, or damage will result in additional charges
- Passengers must follow all safety instructions provided by the chauffeur
6. Cleaning & Damage Fees
- A cleaning fee of $150–$300+ may be charged for excessive mess, spills, or bodily fluids
- Any damage to the vehicle (interior or exterior) will be billed to the client
- The client is responsible for the behavior of all passengers in their party
7. Vehicle Substitution
- In rare cases, we reserve the right to substitute a vehicle of equal or greater value
- This may occur due to maintenance, safety, or unforeseen circumstances
8. Airport Transfers
- Flight tracking is used to adjust pickup times when applicable
- Meet & greet services may be available upon request
- Additional wait time beyond the included period may result in extra charges
9. Payment Terms
- Full payment or deposit may be required prior to service
- All charges must be authorized before service begins
- Additional charges (overtime, damages, etc.) will be billed to the card on file
10. Refusal of Service
We reserve the right to refuse or terminate service if:
- Passenger behavior is unsafe, illegal, or inappropriate
- There is risk of damage to the vehicle or driver
- Terms of this agreement are violated
No refunds will be issued in such cases.
11. Contact Information
For questions regarding this agreement:
Onyx Limo Service Chicago
Website: https://onyxlimoservice.co/
Phone: (224) 348-5035
Email:info@onyxlimoservice.co